New Booking System

New Booking System

Launched Thursday, November 30, 2023

 

Our New Booking Software IS LIVE

We continuously strive to make things simple and easy as possible for you to get in and get your Lagree on! Our old system created challenges over the years, so we kept our eye out, researching and testing other options and we're excited to move to a new studio booking platform, Momence.

WHAT YOU NEED TO KNOW

HOW DO I ACCESS THE NEW SYSTEM?

Existing clients received an email on Wednesday, November 29th (check your spam folder!) from onboarding@momence.com. All you need to do is reset your password to access your transferred account.

Didn’t get the email? No problem. Go to the new login page and click forgot password to access your transferred account.

HOW DO I MANAGE MY CLASSES?

You can manage your classes here on our website, or in the new Lagree MT app. (see below) You cannot use Mindbody or our old app to manage classes any longer.

DID MY UPCOMING CLASS BOOKINGS TRANSFER?

They should have, but double check that your schedule looks correct

I WANT TO KEEP COUNTING MY CLASSES - DID MY CLASS HISTORY TRANSFER?

Your class count transferred! Note that the days/times of past classes booked in our old system might be off, but the class count is 100% accurate.

DO I NEED TO DOWNLOAD A NEW APP?

Yes. Delete the old Lagree MT app and there is a new Momence booking app that is easy to use. Download the iPhone app here, and the Android app will be available soon.

Please note that class cancellations in the Mindbody app do not transfer over. You must use Momence to manage your schedule. We will be off Mindbody completely on Monday, December 4th.

8x MONTH, 12x MONTH MEMBERSHIP

If you have an 8x or 12x a month membership and try to book more classes than your membership allows for - you will now be prompted with a message that have reached your class usage limit for the cycle. No problemo! You can then choose from one of 3 options:

  1. Cancel a different class booking to free up a credit.

  2. Buy a new class credit. Members receive a discounted drop in rate of $17.50.

Note that the system attributes your monthly class credits chronologically in order of sign up.

Have more questions? We’re here to help!

 
 
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